Inbound Calling

Interactive Inbound Calling:

Is your call center over worked with customers simply calling in to make a payment on their account or check their balance?  We can help.  Our Pay by PhoneTM solution offers customers the ability to check their balance and make a credit card or electronic check payment all over the phone with no human interaction.  This provides the customer with a more enjoyable user experience by not having to sit in a call queue to wait to talk to a representative as well as cutting costs for your business by keeping call volumes lower.

Key Features:
  • Real time reporting
  • Process credit card and electronic check payments over the phone
  • Multi-language support
  • Whisper scripts on live customer transfer
  • Auto-DTMF on live customer transfer

Call center stress?